Frequently Asked Questions

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Free Shipping

Unlike many other web sites that have special rules and lots of fine print, Blackstone Shoes USA offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions. Shipments to Canada will be $15 per item ordered. Just because domestic shipping is free doesn’t mean it should take a long time. Blackstone Shoes USA understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days.

Free Returns

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you’re not happy with your purchase, fill in the return slip included with your shipment, place it in the box with the shoes and place the return label on the box that came with the shoes. If you are returning a product from Canada, please call the office toll free 877-596-2474 and arrangements will be discussed on a case by case basis.

What size should I purchase?

Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannok device®, can only approximate your true shoe size. Please keep in mind that Blackstone Shoes manufactures all products with a medium width and does not produce half sizes.
VIEW MEN’S & WOMEN’S SIZE CHART

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What if I live outside the USA or Canada?

Primarily, we sell shoes to customers within the United States. We also maintain a website that serves as a product knowledge and e-commerce site for the USA and Canada. If you are interested in purchasing or retailing our shoes in Europe or Asia, please contact dick@blackstone.nl. If you are having an issue pertaining to shoes purchased in Europe or Asia, and you reside in Europe or Asia, please contact eveline@blackstone.nl.

Shoe Care

How do I care for my shoes?

Care of leather shoes is not just about making your shoes look good, which would be reason enough to take care of them. It’s also about preserving and adding to the life of your leather shoes.
Whether you spend a lot on your shoes, or don’t have much to spend, taking care of your leather shoes makes sense.
Without proper conditioning and care, leather can dry out until it eventually cracks and falls apart, and you’ll no longer want to wear them out of the house.

Shoe Trees

Shoe trees are crucial,. They allow your worn shoes to contract and dry out to their ideal shape — but only if you choose the less decorative unvarnished ones. Varnished trees look posh, but they don’t properly draw moisture — i.e., sweat — out of the leather. Top marks go to unfinished cedar models with a split toe and a fully shaped heel: These ensure the closest possible fit between shoe and tree. Also, there’s no need to own a pair of trees for each pair of shoes. The vital time for using them is the hour or two after you have removed the shoes from your feet. After that, the shoes will have returned to their natural architecture and the trees can be removed.

Suede

Suede shoes are in a category of their own, since you cannot polish away any scuff marks. Use a suede eraser (basically a brick of crumbly rubber) to rub away small blemishes. Then use a suede brush to restore the nap, or fuzz, of the leather.

Wet Shoes

Stuff soaking-wet shoes with newspaper and dry them away from direct heat. Direct heat can dry the leather too fast, causing it to crack — and once that happens, nothing can save your shoes.

Salt Stains

The traditional remedy for road-salt stains is a little vinegar and water, applied sparingly.

Caring for Sheepskin / shearling

Sheepskin is a natural lambskin pelt that features leather, or sueded leather, on one side and soft, plush fur on the underside. Lightweight and luxuriously supple, sheepskin is one of nature’s greatest sources of insulation. Its soft wool fibers are naturally thermostatic, wicking away moisture for year-round comfort and breathability. Shearling is simply a sheepskin pelt with the fur side shorn slightly to create a uniform look and feel.
When cared for properly, a quality sheepskin/shearling garment or product can be a luxurious, lifelong investment in comfort and style. Basic care rules are quite simple.

What to do if my sheepskin garment or product gets wet?

Simply allow the item to air dry at room temperature. At all costs, avoid drying it under high heat, i.e. a blow-dryer, machine dryer, etc. Once it is dry, you should be able to brush out any water spots easily with a soft-bristle brush.

How should I store sheepskin?

A. It’s best to store sheepskin in a clean, dry environment, to avoid the formation of mildew, which can stain. Enclose the item in a paper bag or box; never encase in plastic. Moths are typically not attracted to shearling, but if your storage area is overrun with them, it’s wise to store them as you would a quality wool sweater (i.e. with cedar balls, mothballs, etc.) and/or see about having the moths fumigated.

How do I clean sheepskin?

A. We recommend you entrust the cleaning care of your sheepskin purchase with a reputable leather dry cleaner to avoid mishaps. However, if you brush the fur and suede (unless leather) sides regularly, your coat will rarely need dry cleaning.

Can I store sheepskin in direct sunlight?

Absolutely not. Storing sheepskin in direct sunlight can cause fading and “sunspots.” Be sure to hang your sheepskin garments away from direct light sources of all kinds.

What if I need to replace my shoelaces?

We use genuine leather laces with our shoes and if one happens to break and you cannot find a replacement, do not hesitate to call us at 877-596-2474 and we can send you a pair.