Frequently Asked Questions
Unlike many other web sites that have special rules and lots of fine print, Blackstone Shoes USA offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions. Shipments to Canada will be $50 per item ordered. Just because domestic shipping is free doesn’t mean it should take a long time. Blackstone Shoes USA understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you’re not happy with your purchase, fill in the return slip included with your shipment, place it in the box with the shoes and place the return label on the box that came with the shoes. If you are returning a product from Canada, please call the office toll free 877-596-2474 and arrangements will be discussed on a case by case basis.
What size should I purchase?
Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannok device®, can only approximate your true shoe size. Please keep in mind that Blackstone Shoes manufactures all products with a medium width and does not produce half sizes.
VIEW MEN’S & WOMEN’S SIZE CHART
What if I live outside the USA or Canada?
How do I care for my shoes?
Whether you spend a lot on your shoes, or don’t have much to spend, taking care of your leather shoes makes sense.
Without proper conditioning and care, leather can dry out until it eventually cracks and falls apart, and you’ll no longer want to wear them out of the house.
Caring for Sheepskin / shearling
When cared for properly, a quality sheepskin/shearling garment or product can be a luxurious, lifelong investment in comfort and style. Basic care rules are quite simple.